Eclipse Service and Support

The Customer First Team: Your Single Point of Contact

The Customer First Team will be your advocate and representative within the Eclipse organization. We are responsible for the entire customer experience from the first reporting of a customer case through resolution and closure of each instance of a customer interaction. Customer Care has the primary responsibility for insuring that every interaction between Eclipse and you meets a high standard of care.

Our standard of care is driven by our goal to provide the customer with a single point of contact that greatly simplifies day-to-day customer aircraft management and the Owner / Operator concerns whether it is maintenance / upgrades, parts, or technical support.

As we open our Authorized Service Centers across the country and overseas, we will be able to bring a higher level of service to you. Currently there are Three Platinum Service Centers located in Albuquerque, New Mexico, Chicago, Illinois and Istanbul, Turkey. We also have a Gold Service Center in Boca Raton, FL.

Contact the Customer First Team

Eclipse Service Center Locations

Platinum Service Centers

Albuquerque, NM Service Center Eclipse Aerospace Headquarters 2503 Clark Carr Loop SE Albuquerque, NM 87106 1.877.375.7978

Chicago, IL Service Center Chicago Executive Airport 26 East Palatine Road Wheeling, IL 60090 1.877.538.6268

European Service Center EA Havacilik A.S. Atatürk International Airport General Terminal 34360 Istanbul, Turkey Tel: +90 216 474 55 63 Fax: +90 216 474 55 65 E-mail: info@eahavacilik.com

Gold Service Centers

Boca Raton, FL Service Center Boca Aircraft Maintenance 561.347.3323 3300 Airport Road Hangar 2, Suite 121 Boca Raton, FL 33431 Main Line: 561.347.3333 AOG Hotline: 561.347.3323 Email: Info@BocaMX.com Web: www.bocamx.com

Paint / Interior Centers

Hillaero Modification Center 4055 North Park Road Municipal Airport Lincoln, NE 68524 (800) 445-2376 (402) 474-5074 Email: Info@HillAero.com Web: www.hillaero.com

Publications

Access to Eclipse Aerospace publications is limited to customers, pilots, operators, managers, and maintenance personnel. If you qualify, please go to the Eclipse Aerospace Customer Pages, located HERE.

Parts / Service Request

Access to the Eclipse Aerospace parts and services request page is limited to customers, pilots, operators, managers, and maintenance personnel. If you qualify, please go to the Eclipse Aerospace Customer Pages, located HERE.

Upgrade an Eclipse Jet

Eclipse Aerospace is offering full IFMS upgrades for all Eclipse jets. If you would like an upgrade or if you have any questions on the upgrade process or pricing, or if you would simply like to find out more about the Avio IFMS, please contact us and we'll be happy to give you all of the information that you desire.

Type of Upgrade	Retail Price
V1.7 to IFMS	$349,950
V1.5 to IFMS	$399,950
V1.3 to IFMS	$699,950
V1.0 Avidyne to IFMS	$959,950
V1.0 Pre-ETT to IFMS	Call EAI